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Free Shipping on Orders of $150
info@mysite.com
123-456-7890
500 Terry Francine Street,
San Francisco, CA 94158
Customer Service
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I placed an order but was notified that an item I ordered is out of stock, What should I do?If an item you ordered is out of stock, you will be notified via email. In this situation, you have a few options to choose from: 1. You can request a refund for the out-of-stock item, and the amount will be credited back to your original form of payment. 2. You can choose an alternate product of equal value to replace the out-of-stock item in your order. 3. If you prefer, you can request a store credit in the form of a discount code that can be applied to your next order. We apologize for any inconvenience this may cause and strive to make the process as seamless as possible for you. Thank you for your understanding and continued support of YESHUA Skin Cosmetics.
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I placed an order but changed my mind and would like to cancel my order. What should I do?You can cancel your order within 48 hours of placing it. However, products are put into production in 3 business days, once your order has been sent to the manufacture you are unable to cancel your order. If you still wish to cancel your order within the 48-hour window, please contact our customer service team at info@yeshuaskin.com with your order number and request for cancellation. We will do our best to assist you with your cancellation. Thank you for your understanding.
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What are your shipping options and how long does it take to receive an order?We offer standard shipping options. Standard shipping usually takes 5-8 business days. Shipping times may vary based on your location and the current demand for our products. Note: Shipping times are calculated after product has been manufactured, fulfilled and handed over to the courier. Estimated delivery: We aim to deliver your order within 14-21 business days.
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I ordered multiple products from YESHUA Skin Cosmetics, but I only received part of my order. What should I do?We apologize for the inconvenience. When ordering multiple products from YeshuaSkin.com, please note that items may be shipped separately. This is because we work with different suppliers and manufacturers, resulting in varying shipping times. Rest assured that all your items will be delivered to you, but they may arrive at different times. If you have not received all your packages within a reasonable timeframe, please contact our customer service team with your order number, and we will investigate the status of your remaining items and provide you with an update. Thank you for your understanding and patience.
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Do you offer international shipping?Yes, YESHUA Skin is pleased to offer international shipping to our global customers! As your ultimate destination for quality, natural-based skincare and cosmetics made in North America, we strive to ensure that our products are accessible worldwide. We carefully package and ship our items to various international locations, ensuring they arrive safely and promptly. Please note that shipping charges, delivery times, and customs fees may vary depending on your location. For more detailed information on international shipping rates and policies, please visit our Shipping Information page or contact our customer service team. We are committed to providing you with exceptional service and look forward to delivering our premium products to your doorstep, no matter where you are in the world.
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What is your return policy?At YESHUA Skin, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product, we offer a hassle-free return policy. You may return any unopened, unused products within 14 days of the purchase date for a full refund. The items must be in their original packaging and accompanied by a receipt or proof of purchase. Please note that the customer is responsible for return shipping costs. To initiate a return, please contact our customer service team, who will provide you with detailed instructions. Our goal is to provide you with the highest quality, natural-based skincare and cosmetics, and we want to make sure you love your YESHUA Skin experience.
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How do preorders work?Certainly! Below you'll find detailed information about how preorders work in our Preorder Policy. --- Preorder Policy Thank you for choosing Yeshuaskin.com for your cosmetics and skin care needs. We offer preorders to ensure that our customers can secure their desired products before they become available in our inventory. Please read the following preorder policy details before placing your preorder: 1. Understanding Preorders: Preorders allow customers to reserve upcoming products before they are officially released or restocked. Products available for preorder will be clearly marked on our website with an estimated arrival date. 2. Payment and Charges: Full payment is required at the time of placing a preorder to secure your item. Your payment will be processed immediately upon placing the preorder. Prices for preorder items are final and are not subject to change, regardless of any future promotions or price adjustments. 3. Estimated Delivery Dates: The estimated arrival or dispatch date for preorder items will be mentioned on the product page. Please note that these dates are approximate and may be subject to change due to unforeseen circumstances, such as production delays or shipping issues. 4. Shipping and Handling: Preorder items will be shipped once they become available in our inventory. If your order includes both preorder and in-stock items, they will be shipped together once all items are available unless otherwise requested. Shipping and handling charges will be applied at the time of placing the preorder. 5. Cancellation and Refunds: Preorders can be canceled for a full refund within 24 hours of placing the order. After 24 hours, cancellations may be subject to a cancellation fee or store credit, depending on the stage of processing the preorder. Once the item has been dispatched for shipping, the order cannot be canceled. 6. Product Availability: Preordering a product does not guarantee its availability. In rare cases, circumstances beyond our control may affect the availability of the product. In such instances, we will notify you promptly and issue a full refund. 7. Communication and Updates: We will keep you informed via email about the status of your preorder, including any updates on delivery timelines or changes to the product availability. 8. Contact Us: If you have any questions or need assistance regarding your preorder, please contact our customer support team here. By placing a preorder with YESHUA Skin Cosmetics, you acknowledge that you have read and understood our preorder policy.
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What payment methods do you accept?We accept most major credit cards, including Visa, Master Card and American Express. We also accept PayPal and offline payments.
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How can I contact customer service?You may contact us through our website's contact form when you sign in. We strive to respond to all inquiries within 24 hours.
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What happened to the Empower Beauty Network Program at YESHUA Skin?At YESHUA Skin, we continuously strive to provide quality, natural-based skincare and cosmetics made in North America. As part of this commitment, we had established the Empower Beauty Network Program to support and engage our community. However, the program is currently on hold as we reassess and plan for its future. We appreciate your patience and support during this period. In the meantime, you can still enjoy significant savings with up to 15% off on bulk purchases from our entire online catalog. Thank you for your understanding, and stay tuned for updates on the Empower Beauty Network Program.
Have a question? We are happy to help.
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